Please read these important points when leaving garments or other items with us for cleaning, laundry, alterations or repairs.
We take reasonable care when handling and processing every item and follow the manufacturer’s care instructions where available. Items without a care label, or items requiring treatment outside the care instructions, may require customer approval before processing.
Some buttons, zips, buckles, belts, beads, sequins, decorative trims and other accessories may be weakened by age, wear or manufacture and can become damaged or detached during cleaning. We cannot accept responsibility where damage results from an inherent weakness, defect or pre-existing condition that was not reasonably apparent before processing.
Cleaning can sometimes reveal previously hidden wear, weakened fabric, faulty adhesives or unstable dyes. Colour loss, colour bleeding, shrinkage or deterioration may occur because of the garment’s age, condition, construction or manufacturing defects even when the care instructions are followed.
We will make reasonable efforts to treat stains, but complete stain removal cannot be guaranteed. Some stains may be permanent or further treatment may risk damaging the fabric or colour.
Please check and empty all pockets before leaving items with us. Customers should remove money, jewellery, documents, electronics and other personal belongings before garments are handed in.
Please collect completed items promptly. If an order remains uncollected, we will aim to contact you with a reminder after 3 months using the contact details provided. We will keep uncollected items for up to 4 months. After that period, and following reasonable efforts to contact you, uncollected items may be donated to a local charity.